Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
- Adoption Services Manager
- Adult Daycare Coordinator
- Borough Coordinator
- Bureau Director
- Child Welfare Director
- Children's Service Supervisor
- Clinical Services Director
- Club Manager
- Community Center Director
- Community Organization Director
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Recruit, interview, and hire or sign up volunteers and staff.
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Direct activities of professional and technical staff members and volunteers.
- Plan and administer budgets for programs, equipment and support services.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Research and analyze member or community needs to determine program directions and goals.
People who work in this occupation generally have the interest code: ES.
This means people who work in this occupation generally have Enterprising interests, but also prefer Social environments.
People who work in this occupation generally prize Relationships, but also value Independence and Working Conditions in their jobs.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Time Management - Managing one's own time and the time of others.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Coordination - Adjusting actions in relation to others' actions.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Most of these occupations require a four-year bachelor's degree, but some do not.
In 2012, the average annual wage in California was $70,550 with most people making between $36,600 and $113,570
During 2010, this occupation employed approximately 15,600 people in California. It is projected that there will be 18,800 employed in 2020.
This occupation will have about 320 openings due to growth and about 340 replacement openings for approximately 660 total annual openings.
- Public Relations and Fundraising Managers
- Human Resources Managers
- Training and Development Managers
- Medical and Health Services Managers
- Equal Opportunity Representatives and Officers
- Loan Counselors
- Educational, Guidance, School, and Vocational Counselors
- Directors, Religious Activities and Education
- Arbitrators, Mediators, and Conciliators
- Kindergarten Teachers, Except Special Education
onetEducational, Guidance, School, and Vocational Counselors
collegeUniversity of California-Los Angeles
collegeCalifornia State University-East Bay
onetChild, Family, and School Social Workers
onetSocial and Human Service Assistants
majorBusiness Administration and Management, General
collegeUniversity of Southern California
majorHuman Services, General
onetAgents and Business Managers of Artists, Performers, and Athletes
majorSocial Work, Other
collegeCalifornia State University-Los Angeles