This occupation is part of the Community and Social Services cluster
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About the Job
Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
It is also Called
- Activities of Daily Living Specialist
- Addictions Counselor Assistant
- Advocate
- Boy's Adviser
- Case Aide
- Case Manager
- Case Work Aide
- Case Worker
- Casework Specialist
- Caseworker
What They Do
- Keep records or prepare reports for owner or management concerning visits with clients.
- Submit reports and review reports or problems with superior.
- Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
- Provide information or refer individuals to public or private agencies or community services for assistance.
- Consult with supervisor concerning programs for individual families.
- Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
- Oversee day-to-day group activities of residents in institution.
- Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
- Monitor free, supplementary meal program to ensure cleanliness of facility and that eligibility guidelines are met for persons receiving meals.
- Meet with youth groups to acquaint them with consequences of delinquent acts.
Interests
People who work in this occupation generally have the interest code: CSE.
This means people who work in this occupation generally have Conventional interests, but also prefer Social and Enterprising environments.
Work Values
People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.
Things They Need to Know
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Things They Need to Be Able to Do
- Service Orientation - Actively looking for ways to help people.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Additional Resources
- California Occupational Guide - A detailed guide to this occupation provided by the California Employment Development Department (EDD)
Education Required
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Wages
In 2012, the average annual wage in California was $34,760.00 with most people making between $20,670.00 and $52,640.00
Outlook
During 2010, this occupation employed approximately 34,600 people in California. It is projected that there will be 42,200 employed in 2020.
This occupation will have about 750 openings due to growth and about 750 replacement openings for approximately 1,500 total annual openings.
Similar Occupations
- Licensing Examiners and Inspectors
- Occupational Health and Safety Technicians
- Psychiatric Aides
- Medical Assistants
- First-Line Supervisors of Personal Service Workers
- Morticians, Undertakers, and Funeral Directors
- Concierges
- Patient Representatives
- Eligibility Interviewers, Government Programs
- Police, Fire, and Ambulance Dispatchers
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