Arbitrators, Mediators, and Conciliators

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This occupation is part of the Legal cluster

About the Job

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

It is also Called

  • Adjuster Arbitrator
  • Alternative Dispute Resolution Coordinator (ADR Coordinator)
  • Alternative Dispute Resolution Mediator (ADR Mediator)
  • Antidiscrimination Agent
  • Arbiter
  • Arbitrator
  • Attorney
  • Commissioner
  • Community Relations Investigator
  • Community Relations Representative

What They Do

  • Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  • Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  • Prepare settlement agreements for disputants to sign.
  • Set up appointments for parties to meet for mediation.
  • Interview claimants, agents, or witnesses to obtain information about disputed issues.
  • Apply relevant laws, regulations, policies, or precedents to reach conclusions.
  • Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, or determine details such as witness numbers or time requirements.
  • Evaluate information from documents such as claim applications, birth or death certificates, or physician or employer records.
  • Authorize payment of valid claims.
  • Conduct hearings to obtain information or evidence relative to disposition of claims.

Interests

People who work in this occupation generally have the interest code: SE.

This means people who work in this occupation generally have Social interests, but also prefer Enterprising environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Achievement and Independence in their jobs.

Things They Need to Know

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Things They Need to Be Able to Do

  • Negotiation - Bringing others together and trying to reconcile differences.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Education Required

Most of these occupations require graduate school. For example, they may require a master's degree, and some require a Ph.D., M.D., or J.D. (law degree).

Wages

In 2012, the average annual wage in California was $102,710.00 with most people making between $45,520.00 and $159,040.00

Outlook

1.18%
avg. annual growth

During 2010, this occupation employed approximately 1,700 people in California. It is projected that there will be 1,900 employed in 2020.

This occupation will have about 20 openings due to growth and about 30 replacement openings for approximately 50 total annual openings.

Common College Majors

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