Slot Supervisors

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This occupation is part of the Personal Care and Service cluster

About the Job

Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.

It is also Called

  • Cardroom Supervisor
  • Casino Manager
  • Casino Shift Manager (CSM)
  • Casino Slot Supervisor
  • Electronic Gaming Device Supervisor
  • Floor Runner
  • Floor Slot Technician
  • Gaming Manager On Duty (Gaming MOD)
  • Key Person
  • Slot Attendant

What They Do

  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Respond to and resolve patrons' complaints.
  • Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Reset slot machines after payoffs.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
  • Answer patrons' questions about gaming machine functions and payouts.
  • Attach out of order signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.

Interests

People who work in this occupation generally have the interest code: RCE.

This means people who work in this occupation generally have Realistic interests, but also prefer Conventional and Enterprising environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Things They Need to Be Able to Do

  • Speaking - Talking to others to convey information effectively.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Service Orientation - Actively looking for ways to help people.

Education Required

These occupations usually require a high school diploma.

Wages

In 2012, the average annual wage in California was $34,370 with most people making between $18,420 and $55,580

Outlook

1.58%
avg. annual growth

During 2010, this occupation employed approximately 1,900 people in California. It is projected that there will be 2,300 employed in 2020.

This occupation will have about 30 openings due to growth and about 40 replacement openings for approximately 70 total annual openings.

Common College Majors

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