First-Line Supervisors of Personal Service Workers

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About the Job

Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.

It is also Called

  • Adult Family Home Program Manager
  • Airflight Attendants Supervisor
  • Airplane Flight Attendant Supervisor
  • Animal Trainer Supervisor
  • Banquet Captain
  • Barber Shop Manager
  • Beauty Shop Manager
  • Bell Captain
  • Bellhop Service Captain
  • Bowling Alley Operator

What They Do

  • Direct marketing, advertising, or other customer recruitment efforts.
  • Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Recruit and hire staff members.
  • Take disciplinary action to address performance problems.
  • Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
  • Furnish customers with information on events or activities.
  • Analyze and record personnel or operational data and write related activity reports.
  • Requisition necessary supplies, equipment, or services.
  • Resolve customer complaints regarding worker performance or services rendered.

Interests

People who work in this occupation generally have the interest code: ECS.

This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional and Social environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Things They Need to Be Able to Do

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Speaking - Talking to others to convey information effectively.
  • Coordination - Adjusting actions in relation to others' actions.
  • Time Management - Managing one's own time and the time of others.
  • Service Orientation - Actively looking for ways to help people.

Education Required

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Wages

In 2012, the average annual wage in California was $43,390 with most people making between $25,060 and $68,730

Outlook

0.88%
avg. annual growth

During 2010, this occupation employed approximately 21,500 people in California. It is projected that there will be 23,400 employed in 2020.

This occupation will have about 190 openings due to growth and about 520 replacement openings for approximately 710 total annual openings.



California Career Resource Network