Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
- Adult Family Home Program Manager
- Airflight Attendants Supervisor
- Airplane Flight Attendant Supervisor
- Animal Trainer Supervisor
- Banquet Captain
- Barber Shop Manager
- Beauty Shop Manager
- Bell Captain
- Bellhop Service Captain
- Bowling Alley Operator
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Train workers in proper operational procedures and functions and explain company policies.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Apply customer/guest feedback to service improvement efforts.
- Resolve customer complaints regarding worker performance or services rendered.
- Requisition necessary supplies, equipment, or services.
- Analyze and record personnel or operational data and write related activity reports.
People who work in this occupation generally have the interest code: ECS.
This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional and Social environments.
People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Speaking - Talking to others to convey information effectively.
- Coordination - Adjusting actions in relation to others' actions.
- Time Management - Managing one's own time and the time of others.
- Service Orientation - Actively looking for ways to help people.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
In 2013, the average annual wage in California was $42,320 with most people making between $24,070 and $68,220
During 2010, this occupation employed approximately 21,500 people in California. It is projected that there will be 23,400 employed in 2020.
This occupation will have about 190 openings due to growth and about 520 replacement openings for approximately 710 total annual openings.
onetFirst-Line Supervisors of Food Preparation and Serving Workers
collegeSan Diego State University
majorSalon/Beauty Salon Management/Manager
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collegeCalifornia State University-Long Beach
collegeMetropolitan Career Center Computer Technology Institute
collegeGolden Gate University-San Francisco
onetFirst-Line Supervisors of Office and Administrative Support Workers
majorBusiness Administration and Management, General