Concierges

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This occupation is part of the Personal Care and Service cluster

About the Job

Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

It is also Called

  • Activities Concierge
  • Bellman
  • Chef Concierge
  • Club Concierge
  • Concierge
  • Conference Concierge
  • Front Desk Agent
  • Front Office Manager
  • Guest Service Agent
  • Guest Service Supervisor

What They Do

  • Receive, store, or deliver luggage or mail.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Pick up and deliver items or run errands for guests.
  • Provide directions to guests.
  • Arrange for interpreters or translators when patrons require such services.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.

Interests

People who work in this occupation generally have the interest code: SE.

This means people who work in this occupation generally have Social interests, but also prefer Enterprising environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Independence and Achievement in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Things They Need to Be Able to Do

  • Service Orientation - Actively looking for ways to help people.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Education Required

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Wages

In 2012, the average annual wage in California was $32,340.00 with most people making between $20,570.00 and $46,420.00

Outlook

2.38%
avg. annual growth

During 2010, this occupation employed approximately 2,100 people in California. It is projected that there will be 2,600 employed in 2020.

This occupation will have about 50 openings due to growth and about 50 replacement openings for approximately 100 total annual openings.

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