Interviewers, Except Eligibility and Loan

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This occupation is part of the Office and Administrative Support cluster

About the Job

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

It is also Called

  • Admissions Clerk
  • Admissions Coordinator
  • Admissions Counselor
  • Admissions Representative
  • Admitting Clerk
  • Admitting Counselor
  • Admitting Interviewer
  • Admitting Representative
  • Canvasser
  • Census Clerk

What They Do

  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  • Compile, record, and code results or data from interview or survey, using computer or specified form.
  • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  • Identify and report problems in obtaining valid data.
  • Meet with supervisor daily to submit completed assignments and discuss progress.
  • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
  • Review data obtained from interview for completeness and accuracy.
  • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  • Assist individuals in filling out applications or questionnaires.
  • Locate and list addresses and households.

Interests

People who work in this occupation generally have the interest code: CES.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Social environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Working Conditions in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Things They Need to Be Able to Do

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Education Required

These occupations usually require a high school diploma.

Wages

In 2012, the average annual wage in California was $39,160.00 with most people making between $25,100.00 and $53,090.00

Outlook

1.18%
avg. annual growth

During 2010, this occupation employed approximately 25,400 people in California. It is projected that there will be 28,400 employed in 2020.

This occupation will have about 300 openings due to growth and about 510 replacement openings for approximately 810 total annual openings.

Industries that Employ this Occupation

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