Order Clerks

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This occupation is part of the Office and Administrative Support cluster

About the Job

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

It is also Called

  • Ad Taker
  • Administrative Assistant
  • Advertising Clerk
  • Advertising Space Clerk
  • Auto Locator
  • Back Order Clerk
  • Blood Bank Credit Clerk
  • Blood Bank Order Control Clerk
  • Catalogue Clerk
  • Classified Ad Clerk

What They Do

  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Prepare invoices, shipping documents, and contracts.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Receive and respond to customer complaints.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • Check inventory records to determine availability of requested merchandise.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • File copies of orders received, or post orders on records.

Interests

People who work in this occupation generally have the interest code: CES.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Social environments.

Work Values

People who work in this occupation generally prize Support, but also value Independence and Working Conditions in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Things They Need to Be Able to Do

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Education Required

These occupations usually require a high school diploma.

Wages

In 2012, the average annual wage in California was $34,390.00 with most people making between $20,910.00 and $50,860.00

Outlook

2.26%
avg. annual growth

During 2010, this occupation employed approximately 31,000 people in California. It is projected that there will be 38,000 employed in 2020.

This occupation will have about 700 openings due to growth and about 870 replacement openings for approximately 1,570 total annual openings.

Industries that Employ this Occupation

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