This occupation is part of the Office and Administrative Support cluster
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About the Job
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
It is also Called
- Airline Reservation Agent
- Airline Reservationist
- Airline Station Agent
- Airline Ticket Agent
- Auto Club Travel Counselor
- Automobile Club Information Clerk
- Automobile Travel Club Counselor
- Baggage Agent
- Baggage Clerk
- Cabin Agent
What They Do
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Prepare customer invoices and accept payment.
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
- Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Confer with customers to determine their service requirements and travel preferences.
- Examine passenger documentation to determine destinations and to assign boarding passes.
Interests
People who work in this occupation generally have the interest code: CES.
This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Social environments.
Work Values
People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.
Things They Need to Know
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Things They Need to Be Able to Do
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation - Actively looking for ways to help people.
- Speaking - Talking to others to convey information effectively.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Persuasion - Persuading others to change their minds or behavior.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Education Required
These occupations usually require a high school diploma.
Wages
In 2012, the average annual wage in California was $34,820 with most people making between $23,400 and $47,640
Outlook
During 2010, this occupation employed approximately 12,100 people in California. It is projected that there will be 12,500 employed in 2020.
This occupation will have about 40 openings due to growth and about 230 replacement openings for approximately 270 total annual openings.
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