This occupation is part of the Office and Administrative Support cluster
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About the Job
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
It is also Called
- Account Clerk
- Accounting Clerk
- Administration Assistant
- Administration Clerk
- Administrative Assistant
- Administrative Clerk
- Administrative Office Assistant
- Administrative Support Specialist
- Administrative Technician
- Admissions Evaluator
What They Do
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Compute, record, and proofread data and other information, such as records or reports.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Complete work schedules, manage calendars, and arrange appointments.
- Review files, records, and other documents to obtain information to respond to requests.
Interests
People who work in this occupation generally have the interest code: CER.
This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Realistic environments.
Work Values
People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.
Things They Need to Know
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Things They Need to Be Able to Do
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Time Management - Managing one's own time and the time of others.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Service Orientation - Actively looking for ways to help people.
Additional Resources
- California Occupational Guide - A detailed guide to this occupation provided by the California Employment Development Department (EDD)
Education Required
These occupations usually require a high school diploma.
Wages
In 2012, the average annual wage in California was $31,750 with most people making between $18,730 and $47,590
Outlook
During 2010, this occupation employed approximately 326,700 people in California. It is projected that there will be 378,200 employed in 2020.
This occupation will have about 5,160 openings due to growth and about 5,780 replacement openings for approximately 10,940 total annual openings.
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