Install, set-up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.
- Antenna Installer
- Automatic Equipment Technician
- Broadband Technician
- Cable Television Installer (Cable TV Installer)
- Cable Television Line Technician
- Cable Television Technician (CATV Technician)
- Call Box Wirer
- Call Circuit Worker
- Central Office Equipment Installer
- Designate cables available for use.
- Note differences in wire and cable colors so that work can be performed correctly.
- Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
- Drive crew trucks to and from work areas.
- Inspect equipment on a regular basis in order to ensure proper functioning.
- Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
- Remove and remake connections in order to change circuit layouts, following work orders or diagrams.
- Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
- Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
People who work in this occupation generally have the interest code: RIC.
This means people who work in this occupation generally have Realistic interests, but also prefer Investigative and Conventional environments.
People who work in this occupation generally prize Support, but also value Independence and Working Conditions in their jobs.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Troubleshooting - Determining causes of operating errors and deciding what to do about it.
- Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Repairing - Repairing machines or systems using the needed tools.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
In 2012, the average annual wage in California was $57,100.00 with most people making between $32,970.00 and $75,600.00
During 2010, this occupation employed approximately 28,800 people in California. It is projected that there will be 32,300 employed in 2020.
This occupation will have about 360 openings due to growth and about 460 replacement openings for approximately 820 total annual openings.
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onetElectric Motor, Power Tool, and Related Repairers
collegeChattahoochee Technical College
collegeJefferson Davis Community College
majorElectrical and Power Transmission Installation/Installer, General
majorCommunications Systems Installation and Repair Technology
collegeCalifornia State University-Sacramento
collegeUniversity of Alabama at Birmingham
onetFirst-Line Supervisors of Food Preparation and Serving Workers
onetCounter and Rental Clerks