This occupation is part of the Personal Care and Service cluster
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About the Job
Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
It is also Called
- Airline Lounge Receptionist
- Airport Attendant
- Bath Steward/Stewardess
- Bus Aide
- Bus Assistant
- Bus Attendant
- Bus Monitor
- Bus Operator
- Bus Steward
- Car Porter
What They Do
- Serve food or beverages.
- Provide boarding assistance to elderly, sick, or injured people.
- Open and close doors for passengers.
- Respond to passengers' questions, requests, or complaints.
- Explain and demonstrate safety procedures and safety equipment use.
- Perform equipment safety checks prior to departure.
- Signal transportation operators to stop or to proceed.
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Greet passengers boarding transportation equipment and announce routes and stops.
- Collect fares from passengers and provide change in return.
Interests
People who work in this occupation generally have the interest code: RSE.
This means people who work in this occupation generally have Realistic interests, but also prefer Social and Enterprising environments.
Work Values
People who work in this occupation generally prize Relationships, but also value Support and Achievement in their jobs.
Things They Need to Know
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Things They Need to Be Able to Do
- Service Orientation - Actively looking for ways to help people.
- Speaking - Talking to others to convey information effectively.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Education Required
These occupations usually require a high school diploma.
Wages
In 2012, the average annual wage in California was $30,100.00 with most people making between $18,070.00 and $53,270.00
Outlook
During 2010, this occupation employed approximately 1,900 people in California. It is projected that there will be 2,200 employed in 2020.
This occupation will have about 30 openings due to growth and about 40 replacement openings for approximately 70 total annual openings.
Industries that Employ this Occupation
Industry breakdown is not available for this occupation
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