Social and Community Service Managers

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About the Job

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

It is also Called

  • Youth Program Director
  • Welfare Officer
  • Welfare Manager
  • Welfare Director
  • Welfare Administrator
  • Volunteer Services Supervisor
  • Volunteer Services Manager
  • Volunteer Services Director
  • Vocational Rehabilitation Administrator
  • Teenage Program Director
View All

What They Do

  • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  • Direct fundraising activities and the preparation of public relations materials.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.
  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  • Represent organizations in relations with governmental and media institutions.
  • Implement and evaluate staff, volunteer, or community training programs.
  • Research and analyze member or community needs to determine program directions and goals.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Plan and administer budgets for programs, equipment, and support services.

Interests

People who work in this occupation generally have the interest code: ES.

This means people who work in this occupation generally have Enterprising interests, but also prefer Social environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Independence and Working Conditions in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Things They Need to Be Able to Do

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Time Management - Managing one's own time and the time of others.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.