Eligibility Interviewers, Government Programs

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About the Job

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

It is also Called

  • Workforce Services Representative (WSR)
  • Workforce Development Specialist
  • Work Force Advisor
  • Welfare Interviewer
  • Welfare Eligibility Worker
  • Welfare Eligibility Interviewer
  • Veterans Employment Representative
  • Unemployment Inspector
  • Unemployment Examiner
  • Unemployment Benefits Claims Taker
show all

What They Do

  • Provide social workers with pertinent information gathered during applicant interviews.
  • Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
  • Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
  • Monitor the payments of benefits throughout the duration of a claim.
  • Investigate claimants for the possibility of fraud or abuse.
  • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.
  • Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
  • Check with employers or other references to verify answers and obtain further information.

Interests

People who work in this occupation generally have the interest code: CE.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Things They Need to Be Able to Do

  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Preparation Required

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Wages

In 2016, the average annual wage in California was $48,160 with most people making between $35,690 and $61,050

Outlook

0.65%
avg. annual growth

During 2014, this occupation employed approximately 23,000 people in California. It is projected that there will be 24,500 employed in 2024.

This occupation will have about 150 openings due to growth and about 250 replacement openings for approximately 400 total annual openings.